Sign In and Account FAQs
I have forgotten my User ID and/or password. Can I retrieve them online?
Yes! Simply go to the Forgot Password page here: Forgot Password. It will prompt you to enter your email address where information regarding password reset will be sent.
How do I sign up for an online account?
Select the Login icon on the top right. Simply select “Create account” located under the “Log In” button.
Do I need to create an online account to place an order?
No - you can place an order and checkout as a Guest. Having an online account is beneficial for future orders and discount codes.
Online Shopping FAQs
Is there a delivery charge?
Free delivery on all orders!
When are deliveries made?
- Orders placed by 5:00 PM Monday – Friday delivers next-day.
- Orders placed Friday after 5:00 PM – Sunday deliver Tuesday the following week.
- ** Holidays may impact delivery day
How do I apply a discount code to my order?
To apply an e-coupon select your shopping bag and click “Check Out”. Once you click “Check Out” you can enter the code where it says “Discount” and click “Apply” to apply the code to the order
Can I order my prescription from this website?
You cannot order your prescription from this website. To place a prescription order please follow the link: link here
Can I cancel or edit an order?
To cancel or edit an order, please contact your pharmacy at 304-368-9355 during these hours: MON-FRI: 9am-9pm, SAT: 9am-6pm. Closed Sunday.
How will I know when my order is ready for pickup?
You will receive an email from the pharmacy letting you know when to come in and pick up your order.
If you are not satisfied with your purchase or have a question regarding product returns, please contact the pharmacy at 304-368-9355 during these hours: MON-FRI: 9am-9pm, SAT: 9am-6pm. Closed Sunday.
All LEADER™ purchases have a 100% money back guarantee.
To cancel items or orders that have not entered the shipping process yet, contact your pharmacy at 304-368-9355 during these hours: MON-FRI: 9am-9pm, SAT: 9am-6pm. Closed Sunday.
White Hall Pharmacy is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
For technical/website support:
Call 1-800-530-2696 or email GMBemail@example.com.
For order/delivery support:
Please call the store at 304-368-9355 during these hours: MON-FRI: 9am-9pm, SAT: 9am-6pm. Closed Sunday.